Items purchased from Canadianpartsource.com may be returned or exchanged within 30 days of the purchase date. To request a return or exchange choose “returns” from the page header and fill out the required information. We will contact you within 24 hours (Monday – Friday) to make arrangements.
If the reason for the return is not the fault of Canadianpartsource then the buyer pays the return shipping charge. Shipping and handling charges are nonrefundable, including items that are marked “free shipping”. If the item is marked “free shipping” the true shipping cost will be deducted from the total refund amount.
In order for a proper return and refund the part(s) must be in original packaging, not used, not installed, or disassembled. Part(s) free of any damages and must have all fittings and/or hardware. Canadianpartsource will not be liable for any part(s) during the return shipping process until the part is received in our facility, inspected, and approved.
If a replacement is needed the customer will need to purchase the replacement part(s) and a refund will be issued once the item is received back and the return is approved. Refunds may take 5 business days from the day the part(s) is received. Refunds will be processed to the original payment method. No exceptions.
Damaged shipping claims must be reported within 24hrs to our customer service team. Items will be subject to inspection by the carrier for approval and replacement of part(s). All damaged packages must be refused at time of delivery and reported to firstname.lastname@example.org
Refused or undeliverable shipments may be subject to return shipping & handling charges and a 20% restocking fee may apply.